WARRANTY & GUARANTEE
All products are covered for twelve months from the original date of purchase under the manufacturer’s warranty covering faulty goods.
Kase Filters Ireland – Our Unique Lifetime Warranty on Filter Seals.
In the unlikely event of a manufacturing fault arising over the lifetime of the product, we guarantee to repair or replace a faulty or damaged filter seal provided that the defect is due to normal wear and tear and is not due to continued misuse or poor installation. We will ensure a quick turn around on repaired items but shipment of product is at the customer’s expense.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, we will accept items back even if you have opened the goods to inspect them.
You are entitled to a refund as long as you inform us of your decision to cancel within 7 days from the day after delivery of the goods. The goods must in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them. Whilst the goods are in your possession you must take reasonable care of them.
Once we have received the goods back from you, we will give you a refund for the cost of the product less the delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.